1. Introduction
Wegosliim ("we," "us," or "our"), a mobile recharge and telecom services provider registered in the Kingdom of Bahrain, is committed to protecting the privacy and security of personal data belonging to users of our platform at wegosliim.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with Bahrain's Personal Data Protection Law (PDPL), Legislative Decree No. 30 of 2018, and its implementing regulations.
By accessing our website or using our services — including Batelco recharge, Batelco quick pay, and multi-network top-up — you acknowledge that you have read and understood this Policy.
2. Data Controller
The data controller responsible for your personal data is:
Wegosliim
Flat 12, Building 456, Road 1234, Block 312,
Manama, Kingdom of Bahrain
Email: info@wegosliim.com
Phone: +973 1712 3456
3. Personal Data We Collect
We may collect the following categories of personal data:
- Identity Data: Full name, username, or similar identifiers.
- Contact Data: Email address, telephone number, postal address.
- Transaction Data: Details of mobile recharge and payment transactions, including mobile numbers recharged, amounts in BHD, network selected, and timestamps.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
- Usage Data: Information about how you use our website and services.
- Communications Data: Preferences in receiving communications from us and your communication preferences.
4. Legal Basis for Processing
Under the PDPL, we rely on the following lawful bases for processing personal data:
- Contractual Necessity: Processing necessary to deliver the services you request, including processing Batelco quick payment transactions.
- Legal Obligation: Processing necessary to comply with Bahraini law, including financial reporting requirements.
- Legitimate Interests: Processing for our legitimate business interests, provided these are not overridden by your rights — for example, to improve our platform and prevent fraud.
- Consent: Where you have given explicit consent, such as for non-essential cookies or marketing communications.
5. How We Use Your Personal Data
We use personal data for the following purposes:
- To process and fulfil mobile recharge and top-up transactions in BHD.
- To manage your account and provide customer support.
- To send transactional communications, including payment confirmations and receipts.
- To comply with legal obligations under Bahraini law.
- To detect, investigate, and prevent fraudulent transactions and other illegal activities.
- To improve our website's functionality and user experience.
- To conduct analytics and produce aggregated, anonymised statistical reports.
6. Data Sharing and Disclosure
We do not sell, rent, or trade personal data. We may share data with:
- Network Partners: Batelco, STC Bahrain, and Zain, solely to the extent required to fulfil a requested recharge transaction.
- Payment Processors: Third-party payment gateways that process BHD transactions, subject to their own PDPL-compliant privacy obligations.
- Service Providers: IT infrastructure, hosting, and analytics providers operating under data processing agreements.
- Regulatory Authorities: Where required by law, court order, or governmental regulation in Bahrain.
7. International Transfers
Where personal data is transferred outside the Kingdom of Bahrain, we ensure appropriate safeguards are in place as required by the PDPL, including standard contractual clauses or adequacy decisions.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying legal, accounting, or reporting requirements. Transaction records are retained for a minimum of five (5) years in accordance with Bahraini commercial law. Inactive account data is reviewed annually.
9. Your Rights Under the PDPL
Under Bahrain's Personal Data Protection Law, you have the right to:
- Access your personal data held by us.
- Request correction of inaccurate or incomplete data.
- Request erasure of your personal data in certain circumstances.
- Object to processing based on legitimate interests.
- Request restriction of processing in certain circumstances.
- Withdraw consent at any time where processing is based on consent.
- Lodge a complaint with the Personal Data Protection Authority of Bahrain.
To exercise any of these rights, contact us at info@wegosliim.com.
10. Security Measures
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include 256-bit SSL/TLS encryption, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.
11. Cookies
We use cookies and similar tracking technologies on our website. Please refer to our Cookie Policy for full details on the types of cookies used and how to manage your preferences.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the revised policy on our website with an updated date. Your continued use of our services constitutes acceptance of the revised policy.
14. Contact Us
For privacy-related enquiries, please contact our Data Protection Officer:
Wegosliim – Data Protection
Flat 12, Building 456, Road 1234, Block 312,
Manama, Kingdom of Bahrain
Email: info@wegosliim.com
Phone: +973 1712 3456